Case Study

Case Study: Bank Of The West Jump-Starts eBill Adoption

eBill Adoption Rate Increases By 89% In Six Months

November 15th, 2013
Catherine Graeber, null
Catherine Graeber
With contributors:
Benjamin Ensor , Douglas Roberge

Summary

While firms have measured the positive bottom-line benefits from eBill users, few banks have put the full force of their marketing efforts behind the service to grow adoption. But the adoption game is not over. Best-practice firms have not given up on eBill adoption and are using creative ways to entice bill payers into using eBills. This report outlines how Bank of the West partnered with Fiserv, its online bill pay provider, to use a new approach to market eBills and succeeded in growing its eBill adoption rate by 89% in six months.

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