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For Customer Experience Professionals

Case Study: HaiDiLao Cooks The Competition With Memorable Customer Service

Build Emotional Engagement With Authentic Human Interactions

May 7, 2018

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Why Read This Report

HaiDiLao has steadily grown its business from being a little-known restaurant brand in China to becoming the dominant chain of hot-pot restaurants across Asia. This report details some of the customer experience (CX) best practices that HaiDiLao operationalized into its business to create a delightful and memorable dining experience in a fiercely competitive market.

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