Case Study

Case Study On Fraud Management: An eRetailer Reduces Order Reviews By 83%

April 9th, 2010
Andras Cser, Vice President, Principal Analyst
Andras Cser Vice President, Principal Analyst
With contributors:
Stephanie Balaouras , Nick Hayes

Summary

For online retailers, the cost of fraud is more than just lost revenue — detecting and preventing fraud can slow order fulfillment, harm brand images, and increase the number of fraud analysts needed on staff. In addition, if retailers cannot curb the rate of fraud, they may incur penalties issued by major credit card companies. Forrester spoke with a North American retailer that implemented an enterprise fraud management (EFM) solution to improve customer service, reduce labor costs, and help comply with the Payment Card Industry (PCI).

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