Case Study

Case Study: One Medical Bridges The Gap Between Digital And Physical Patient Experiences

July 16th, 2019
Arielle Trzcinski, Principal Analyst
Arielle Trzcinski Principal Analyst
Annalise Clayton, null
Annalise Clayton
With contributors:
Daniel Hong , Faith Adams , Caleb Ewald , Shayna Neuburg

Summary

Evolving customer expectations in healthcare are forcing providers to rethink their traditional care models and redesign patient experiences. One Medical differentiates itself by offering care that is accessible, affordable, and contextual whether the patient is in office or at home. Digital business professionals should read this case study to learn how One Medical marries human-centered design and technology to provide a best-in-class patient experience throughout the patient's journey.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.