Case Study

Case Study: Reference Architectures And The Quest For Transformation Success

Saudi Telecom Company's IoT Reference Architecture Helps Drive The Firm's Transformation From Network To Service Provider

April 6th, 2020
With contributors:
Dan Bieler , Paul Miller , Gene Leganza , Frank Gillett , Audrey Hecht , Madison Bakalar

Summary

Customer-obsessed firms that aspire to thrive in the digital era are dependent on enterprise architecture (EA) discipline for guidance on how to enable transformation of business models. At Saudi Telecom Company (STC), EA pros defined an internet of things (IoT) reference architecture that helped the business understand the paradigm shift in the business and technology models that support it. This report highlights STC's journey and the lessons learned.

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