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For Customer Experience Professionals

Case Study: The CX Transformation Success Secrets Of Crowe

How One B2B Firm Uses Exceptional Client Experience To Fuel Business Growth

May 22, 2019


Why Read This Report

Many companies try to transform their customer experience (CX), but few succeed. B2B public accounting, consulting, and technology firm Crowe has defied the odds and successfully transformed its client experience. Even better: Its great client experience has powered faster revenue growth. This report summarizes Crowe's path and shares best practices that CX pros at other firms, particularly B2B companies, should emulate.

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Table of Contents

  • Crowe Shows That CX Transformation Success Is Possible
  • Four Types Of Initiatives Helped Crowe Transform
  • Recommendations

  • Craft Your Company's CX Transformation Plan
  • Supplemental Material
  • Related Research Documents

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