Report

Case Study: Online Retailer Uses New Fraud Detection Systems To Cut Fraud Loss Rates

August 5th, 2011
With Contributors:
and Lindsey Coit

Summary

A North American online retailer found that fraud losses ate at profits and affected the customer experience. The retailer's manual fraud management processes could not scale with the volume of its online and phone-based sales. As a result, fraud professi

Want to read the full report?

This research is not available for purchase at this time.

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.