Report

Case Study: The CX Transformation That Revitalized HP’s Printer Business

How A New CX Implementation Process Led To Successful Product Launches And Millions In Savings
July 12th, 2019
With Contributors:
and Karen Traikovich

Summary

This case study, shows customer experience (CX) leaders how key efforts allowed HP to achieve gains in both CX culture and, ultimately, its bottom line.

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