Decision Tool

Catalog Of Technical Services

November 6th, 2009
Wolfgang Benkel, null
Wolfgang Benkel
Alexander Peters, Ph.D., null
Alexander Peters, Ph.D.

Summary

The workbook defines 10 generic profiles of technical services and associates provisioning processes and activities with each of them. The activity-based descriptions enable IT executives to establish the link between technology assets, resources, and costs and organize them for optimal manageability. IT executives should use it as a starting point for the creating firm-specific standardized portfolios of technical IT services.

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