Chargeback Improves Visibility On Mobile Costs And Usage
Tap Employee Interest In Mobile Tools To Determine Readiness To Share Mobile Costs
April 5, 2011
Why Read This Report
Mobility is becoming an increasingly important aspect of business technology sourcing. Forrester polled 20 enterprise IT clients who are mobility decision-makers about their mobile chargeback practices. We learned that most of them charge back to the mobile user's cost center for corporate-liable user (CLU) devices and services and for applications used for work. Only rarely are any mobile costs charged back to individual users. This practice underscores a common perception by IT decision-makers that paying for everything enables full control over how these tools and services are used. We expect this will change — and fairly quickly, if the growing number of client inquiries about managing mobile costs and allowing more use of personal mobile devices for work are an indication. Cost-conscious firms should revisit mobile chargeback practices to offer employees more personalization options and also reduce or redirect their mobile spend.
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