Report

Chatbots And Virtual Assistants Can Help B2B Organizations Close The Digital Experience Gap

Automated Conversational Engagement Meets The Modern B2B Buyer’s Need For Immediacy
December 11th, 2020
With Contributors:
Jennifer Zhang
and Kara Hartig

Summary

This report describes how chatbots and virtual assistants (VAs) can help B2B organizations retain and grow market share by improving the digital experience for buyer expectations for help throughout omnichannel digital journeys.

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