Trends Report

Citizen Perspectives On The Smart City

A Technographics® 360 Report: Using Survey, Qualitative, And Behavioral Data

September 16th, 2015
Anjali Lai, null
Anjali Lai
Jennifer Belissent, PhD, null
Jennifer Belissent, PhD
With contributors:
Reineke Reitsma , Theresa Pappafotopoulos , Xiaotong Duan , Rachel Birrell


When it comes to building smart cities, local governments must take their citizens' views into account. This report applies Forrester's Technographics 360 methodology to reveal US and UK citizens' readiness, attitudes, and expectations regarding the cities of tomorrow. By combining survey, behavioral, and qualitative insights, we reveal how citizens feel about smart city technology and initiatives, helping city leaders shape smart city strategies and develop their road maps for implementation and change management within their community.

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