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For Infrastructure & Operations Professionals

Cloud Powers The Adaptive Enterprise

Vision: The Cloud Computing Playbook

November 30, 2020

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This is the Vision report in The Cloud Computing Playbook For 2021.

Why Read This Report

Cloud is no longer tactical but rather a strategic enabler of connected platform economies. Infrastructure and operations (I&O) leaders must orchestrate cloud ecosystems that link employees, customers, partners, vendors, and devices to serve rising customer expectations and encourage rapid adaptation to changing markets and business conditions amid the current pandemic. Firms will become cloud platform companies themselves — stewards of their own cloud ecosystems. This report highlights transformations shaping a world of connected cloud ecosystems and describes how this evolution should change everyone's thinking about cloud. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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Table of Contents

  • Cloud Is Now The Foundation Of Connected Platform Economies
  • Use Cloud Platforms To Accelerate Technology Adaptiveness
  • Cloud Engineering, Automation, And Sourcing Skills Are Critical
  • Cloud Ecosystems Are The New Customer Experience
  • What It Means

  • In The Cloud Platform Economy, You're The Cloud
  • Supplemental Material
  • Related Research Documents