Summary
For two decades, companies have introduced new and potentially better tools to help employees collaborate, only to see tepid adoption. In the past several years, employees have begun to self-provision their own tools, like Dropbox and Skype. The cost of poor adoption is twofold: underutilized investment as well as unmet business objectives. This report details the skills and resources that application development and delivery (AD&D) professionals need to drive adoption and change management in collaboration initiatives. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
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