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For Enterprise Architecture Professionals

Confusion And Vendor Adolescence Stalls AI Innovation In Financial Services

Seven Use-Case Segments Show Different Adoption Patterns

December 30, 2016

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Why Read This Report

Artificial intelligence (AI) is a hot topic in financial services. Increasing margins on transactions, reaching new market segments, and automating routine tasks makes AI innovation attractive and confusing. Vendors' visions of possibilities are much clearer than their visions of ways to make them reality. Financial services, with nuanced business models, opaque rules, and a deepening regulatory quagmire, needs specialized offerings. This report helps enterprise architects understand the landscape for AI innovation in financial services and approaches to building solutions.

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Table of Contents

  • AI Systems Will Alter The Financial Services Industry
  • Adoption Will Balance Customer Experience And AI Maturity
  • Despite Optimism, The Tech Landscape Lacks The Right Stuff
  • Vendors Can Go It Alone Or Ride Innovation Tailwinds
  • Recommendations

  • Determine If You Need AI, And Then Select A Build Or Buy Approach
  • What It Means

  • AI Success In Financial Services Will Favor David Over Goliath
  • Supplemental Material
  • Related Research Documents

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