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Connected Business: A New Style Of Doing Business

CIOs Need To Prepare For Cultural And Organizational Transformation

February 4, 2014

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Why Read This Report

Macro trends in technology and shifting customer behavior are giving rise to the connected business — which is not defined by technology but is rather a new style of doing business. The responsibility for transforming a company into a connected business ultimately rests with the CEO, but the CIO also plays a central role. CIOs will be responsible for introducing technology solutions that help break down silos, boost cross-team collaboration, drive the end-to-end customer experience, and engage more deeply with customers. In order to succeed, CIOs must go beyond technology enablement and support organizational and cultural transformation. This report presents the strategic imperatives that CIOs must execute to address the four dimensions of transformation: culture, organization, department, and ecosystem.

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Table of Contents

  • The Age Of The Customer Alters The Operating Context Of Businesses
  • CIOs Must Navigate Four Change Indicators To Transformation
  • RECOMMENDATIONS

  • Make Your Transformation Process A Team Effort
  • Supplemental Material
  • Related Research Documents

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