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For Customer Experience Professionals

Consumers Are Leery Of Healthcare Video Visits

July 29, 2010

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  • By Elizabeth Boehm
  • with Moira Dorsey,
  • Jennifer Peterson

Why Read This Report

Today, healthcare remains a largely in-person proposition, but with the advancement of Internet-based videoconferencing technologies, the possibility of healthcare video visits is becoming a reality. Despite the potential benefits of video over face-to-face — including reduced travel time and less exposure to sick patients in the waiting room — consumers are split about whether they'd consider video visits as an alternative to routine face-to-face care. To win consumers over to video visits, healthcare customer experience professionals should pass along potential savings, clearly outline the kinds of visits that are conducive to video care, and connect peripheral devices to enable chronic-disease monitoring.

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  • Consumers Are Reluctant To Consider Video Visits
  • Consumers Are Split On The Main Value Of Video Visits
  • Most Consumers Would Pay The Same Or Less For A Video Visit