Customer Experience In The Post-PC Era
November 3, 2015
Why Read This Report
In the post-PC era, customers expect experiences to come to them and provide services aligned with their needs and abilities in the moment. In this report, we explore how consumer experience (CX) expectations have changed and why companies need to deliver experiences that are natural, adaptive, and anticipatory. In addition, this report helps CX professionals discover what it takes to adopt a new mindset that focuses on aligning new technologies with users' needs and provides a vision of how this will affect digital customer experience improvements. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.
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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
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Table of Contents
- Mapping A Customer Journey? Detours Ahead
- Welcome To Customer Experience In The Post-PC Era
- To Succeed In The Post-PC Era, A New Mindset Is Required
- Prepare For Customer Experiences In The Post-PC Era
What It Means
- Design Rules The Post-PC Era
- Supplemental Material
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