Customer Intelligence Needs To Get Out Of The Weeds To Demonstrate Value
April 21, 2011
Why Read This Report
With an influx of data and the upsurge of digital media channels revolutionizing how companies communicate with customers, Customer Intelligence (CI) professionals are poised to elevate their influence beyond the marketing department and into the enterprise at large. In order to capitalize on this opportunity, however, they have several challenges to overcome. Despite their lofty goals, CI professionals are struggling to integrate data and move beyond traditional communication channels. In the meantime, their focus on strengthening core functionalities leaves them in danger of isolation from the business.
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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
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