Customer Success Management Is The Key To Outstanding B2B Customer Experiences

CX Leaders Must Embrace Customer Success Management To Ensure Customer Loyalty
January 5th, 2017
With Contributors:
Deanna Laufer
William Willsea
and Rachel Birrell


For many business-to-business (B2B) companies, selling new products and services to current customers is the pathway to growth. To get customers to spend more, though, B2B firms must prove they've given customers a valuable experience. Enter customer succ

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