Customers Self-Serve As A First Point Of Contact For Customer Service

Adopt Five Best Practices To Drive Self-Service Knowledge Success
May 4th, 2016
Patti Freeman Evans
and Peter Harrison


Web and mobile self-service have unseated the phone as the first point of contact with customer service organizations. Why? Customers expect companies to value their time, and self-service provides ways to easily and effectively resolve issues. This repor

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