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Demystifying The Mobile Workforce

Leverage Forrester's Mobile Worker Taxonomy To Facilitate Remote Working Styles

June 7, 2011

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Why Read This Report

Whether at home, on the road, or from an office, work is becoming something people do, not somewhere people go. In fact, 66% of information workers in North America and Europe already work remotely. Over time, this trend will have profound implications for everything from the location and design of offices, to IT's provisioning of technology, to how business leaders marshal expertise. The upshot? Content and collaboration professionals now must have a mobile-first mindset when designing workplace policies. To help navigate this shift, this report presents a mobile taxonomy consisting of data-driven workforce personas that can help you understand how best to equip your workforce with the right tools, wherever they work.

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Timely and relevant, Forrester's RoleView research aligns to 13 leadership roles across business and technology management. Our expertise in customer experience, mobile, digital business, and big data will help your teams win in the age of the customer. Contact us to learn more.

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Table of Contents

  • A Mobile Workforce Changes How Businesses Provision Workplace Tools
  • The Place To Start Mobile Workforce Strategies: Your People
  • RECOMMENDATIONS

  • Base Remote Work Policies On A Taxonomy Of Remote Workers
  • WHAT IT MEANS

  • If You Don't Have Remote Work Provisions You're Behind
  • Supplemental Material
  • Related Research Documents

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