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For eBusiness & Channel Strategy Professionals

Design And Implement A Centralized Alerts Hub For Your Digital Banking Customers

Digital Feature Fix: Boost Alerts Enrollment And Usage By Improving Management Tools

September 20, 2018

Why Read This Brief

Our reviews for our Forrester Industry Wave™ research routinely reveal that digital banking sites and mobile apps are missing important content, features, or functions that help customers complete their goals. One common customer pain point is difficulty in setting up and managing alerts. To help, this brief lays out why banks should improve their alerts management capabilities and illustrates good practices from leading banks.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

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