Best Practice Report

Develop Actionable Business-Centric Identity And Access Management Metrics

Performance Management: The Identity And Access Management Playbook

May 19th, 2020
Sean Ryan, null
Sean Ryan
With contributors:
Merritt Maxim , Elsa Pikulik , Peggy Dostie


Many security and risk (S&R) professionals continue to struggle to sustain identity and access management (IAM) and maintain a high standard in confidentiality, integrity, and empathy of IAM operations as a top technology priority. Balanced IAM scorecards improve the company’s security posture, help maintain compliance, and highlight operational inefficiencies and are a key component of Forrester’s IAM Lifecycle Model. In this report, we use the Balanced Scorecard approach to detail the most relevant IAM metrics for security, compliance, administration efficiency, and business agility.

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