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For Customer Experience Professionals

Digital Customer Experience Trends To Watch, 2013

January 30, 2013

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Why Read This Report

Digital touchpoints support an increasingly large percentage of the overall customer experience. 2012 saw the emergence of several important digital customer experience trends that will gain momentum as firms look to unify the cross-touchpoint experiences they deliver in 2013. This report outlines key trends that will make up the landscape that customer experience professionals will be working in as they take strides to improve their digital customer experiences in 2013.

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Table of Contents

  • 2012 Trends Point To More Unified Experiences In 2013
  • RECOMMENDATIONS

  • Find The Starting Point For Unifying The Digital Experience
  • WHAT IT MEANS

  • Context Will Be King In 2013 And Beyond
  • Supplemental Material
  • Related Research Documents

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