Trends Report

Digital Turns Technology Services On Its Head

The Transformation Needs Of Customer-Obsessed Firms Redefine Technology Services Success

February 25th, 2016
John McCarthy, null
John McCarthy
With contributors:
Pascal Matzke , Frederic Giron , Christopher Andrews , Laura Easton , Ian McPherson

Summary

Digital technology in the hands of empowered customers is changing the organizational, process, skills, and technology design of the modern enterprise. This is, in turn, changing what they require from and how they interact with services firms. In this new world, successful services firms will become digital orchestrators, combining the skills of business consultants, digital agencies, product development specialists, and systems integrators. Smart CTOs and CIOs will seek out and leverage this new class of firms to assist in the transformation to customer-obsessed businesses.

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