Report

Digital CX Trends, 2018

April 19th, 2018
With
William Willsea
Amelia Nickels
and Shayna Neuburg

Summary

In our 2017 edition of this digital CX trends report, Forrester identified how technology was advancing user interfaces by adding AI enablers and how innovation labs and employee tools that support CX had evolved. In this year's report, we examine how tho

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