Trends Report

Master Automation And Software To Transform Your Infrastructure

Executive Overview: The Infrastructure Transformation Playbook

February 26th, 2021
Glenn O'Donnell, VP, Research Director
Glenn O'Donnell VP, Research Director
With contributors:
Stephanie Balaouras , Amanda Lipson , Diane Lynch

Summary

Infrastructure is the foundation of every digital experience, and this places the broader charter of service design on the infrastructure and operations (I&O) team. I&O leaders must own the design for the full system of interacting parts sourced from a rich and dynamic software-defined ecosystem. Forrester's infrastructure transformation playbook, with its discover, plan, and act phases, provides the blueprint that I&O leaders and their teams need to meet this challenge. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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