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For Enterprise Architecture Professionals

ECM Requires Investment: Five Key Elements To Include In Your Business Case

Business Case: The Enterprise Content Management Playbook

October 19, 2018

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This is the Business Case report in The Enterprise Content Management Playbook For 2019.

Why Read This Report

Enterprise architects play a central role during business case development by establishing clear goals, desired benefits, risks, and capacity gaps when requesting the financial investments they need to proceed. Checklist five elements of a business case before asking senior management for a "go" or "no go" decision on a content management investment. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We are now updating it to reflect our most recent research on enterprise content management (ECM).

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Table of Contents

  • A Good Business Case Establishes A Foundation For Success
  • Incorporate Five Key Elements Into A Business Case For ECM
  • Recommendations

  • Digital Business Means Rethinking The ECM Business Case
  • Supplemental Material
  • Related Research Documents

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