Trends Report

ECM Systems Integrators: Fit Matters Most

Strategy, Platform Breadth, And Industry Experience Provide Value

November 14th, 2008
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
SM
Sheri McLeish
With contributors:
Kyle McNabb , Keith K. Tsang

Summary

Every dollar spent on enterprise content management (ECM) software usually requires another dollar to make it work. Services such as project management, systems design, and integration support are a few of the needed services that systems integrators provide information and knowledge management (I&KM) professionals to get ECM up and running. Systems integrators tend to get mixed reviews but are making efforts to expand offerings beyond ECM to information management and to become versatile with hybrid on- and off-premise delivery models. Enterprises can make better systems integrator choices if they understand what strengths each type of ECM integrator has and how they correspond to ECM efforts underway.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.