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For Application Development & Delivery Professionals

ERP Process Woes Continue, But BPM Suites And Dynamic Case Management Can Help

May 12, 2011

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Enterprise resource planning (ERP) systems are the transactional backbone of most enterprise processes, spanning finance and administration, customer relationship management (CRM), supply chain, analytics, and other applications. ERP is a great fit for well-defined, highly structured processes in industries like manufacturing, utilities, and oil and gas, but it still struggles to address "invisible" and untamed processes within fast-moving service companies. Many companies now use business process management suite (BPMS) or dynamic case management (DCM) solutions as the primary point of entry for strategic, cross-functional processes and view individual ERP functions as supporting administrative processes. Determining if, when, and how to use a BPMS alongside ERP depends on the degree of cross-process coordination, rate of process change, breadth of user experience, and degree of customization. Over the next three years, business process pros will increasingly use BPMS for end-to-end process solutions — which has the potential to disrupt the competitive landscape within their industries.

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