Report

Enhance Service Visibility To Reduce MTTR

Exploding Complexity Mandates The Consolidation Of Tools, People, And Knowledge
June 30th, 2011
With
John Rakowski
Alexander Crumb
and Robert Whiteley III

Summary

IT inexorably moves to more sophisticated models of dynamic services and cloud computing. Unfortunately, the most common operational functions remain less than dynamic and continue to focus on monitoring and responding to incidents and problems. Most IT o

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