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For Infrastructure & Operations Professionals

Equipped To Thrive: Help Employees Turn Mobile Moments Into Customer Value

February 4, 2015


Why Read This Report

Enterprise mobility isn't about bring-your-own devices or apps. It's about enabling the people in your workforce to make the most of their mobile moments — to make the most of their interactions with customers and colleagues, and take direct action to get things done wherever they are. If your enterprise mobility strategy is still about deploying devices and apps and writing policies, you're losing a definitive battle in the war to win, serve, and retain customers. This report shows how Forrester's IDEA cycle and workforce technology assessment framework can determine which employees' mobile moments have the most power to improve customer experience and enrich them with precisely the right information and tools to help them get it done.

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Table of Contents

  • Enriching Mobile Moments Helps Employees Serve Customers Better
  • Mobile Moments Shake Up Workforce Technology Service Delivery
  • Customer Experience Leaders Are Already Making The Shift
  • recommendations

  • Put Employee Mobile Moments At The Top Of Your Priority List

  • Mobile Moments Will Redefine Workforce Computing
  • Supplemental Material
  • Related Research Documents

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