Report

Establish, Fund, And Scale The CX Function

May 4th, 2021
With Contributors:
Amelia Nickels
and Shayna Neuburg

Summary

In this report, we discuss how CX functions are empowered to bring together diverse stakeholders to address problems and opportunities from the customer’s perspective.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.