Report

Establish Your Culture Work Practice

Beginner Level: Culture Practices For CX Transformation
March 5th, 2021
With Contributors:
Faith Adams
Amanda Chen
Amelia Nickels
and Shayna Neuburg

Summary

This report explains why and how to ensure that your transformation to customer centricity survives and thrives over the multiple years required for it to succeed.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.