Trends Report

European Travelers: An Overview Of 2006

Where Do European Travelers Research And Buy Leisure Travel?

March 20th, 2007
Reineke Reitsma, null
Reineke Reitsma
With contributors:
Laura Koetzle , Olesia Klevchuk

Summary

Over the past few years, more and more European consumers have not only researched travel online, but have also booked it online. Consumers rely heavily on the Internet to obtain information on travel. For leisure travel research, online-based travel suppliers have overtaken more traditional choices like high-street shops. Consumers who research leisure travel online make more bookings on the Internet than in a high-street shop, but offline agencies still serve a need: About one-quarter of European online travel buyers book their leisure travel in a high-street shop. Local differences with regard to products, channels, and preferences still exist across Europe: UK consumers are bargain-hunters, while Spanish consumers value a trusted organization.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.