Evolve Retail Metrics To Measure Omnichannel Performance Effectively

Use Metrics That Spark Action And Shine A Light On Long-Term Business Health
September 16th, 2019
With Contributors:
Rachel Birrell
and Nicole Lesperance


Metrics are a crucial guide for the entire organization about your company's omnichannel progress and what it means to your customer. Most retailer performance dashboards include touchpoint-focused point-in-time metrics that correspond to different stages

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