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For Application Development & Delivery Professionals

FAQ: Enhance Your Contact Center With Home-Based Customer Service Agents

As The Gig Model Gains Ground, Work-From-Home Customer Service Agent Programs Become The New Normal

July 2, 2019


Why Read This Brief

What does a successful work-from-home customer service agent program look like? How do you measure success and ensure continuous improvement? In this brief, we answer the most common questions from Forrester clients and customer service leaders about how to successfully implement a home agent program.

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