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For Sourcing & Vendor Management Professionals

FAQ's About Telecom Expense Management

November 1, 2013

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Why Read This Report

Forrester clients often ask us questions about how to optimize the management of their firm's spending on telecom and mobility technologies and services, a problem that can be addressed by telecom expense management (TEM) solutions. Particularly worrisome for many sourcing and business executives is how to achieve better visibility about changing device and connectivity patterns, particularly when managing a fast growing number of "untethered" information workers (iWorkers). In addition, we see many clients investigating third-party managed services and business process outsourcing for TEM. This report provides our responses to recent questions we've received about TEM. It can serve as a starting point for any sourcing or business executive exploring their TEM options.

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Table of Contents

  • Enterprises Need Comprehensive Telecoms Cost Visibility
  • Modern TEM Solutions Emphasize Optimization And Globalization
  • Client Questions Focus On TEM Consolidation, Sourcing, And Pricing
  • RECOMMENDATIONS

  • Adopt A Modern TEM Solution To Optimize Telecoms Spend Visibility
  • Supplemental Material
  • Related Research Documents