FAQ's About Telecom Expense Management

November 1st, 2013

Brownlee Thomas, Ph.D.

With contributors:

Summary

Forrester clients often ask us questions about how to optimize the management of their firm's spending on telecom and mobility technologies and services, a problem that can be addressed by telecom expense management (TEM) solutions. Particularly worrisome for many sourcing and business executives is how to achieve better visibility about changing device and connectivity patterns, particularly when managing a fast growing number of "untethered" information workers (iWorkers). In addition, we see many clients investigating third-party managed services and business process outsourcing for TEM. This report provides our responses to recent questions we've received about TEM. It can serve as a starting point for any sourcing or business executive exploring their TEM options.

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