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For Customer Experience Professionals

Finding The Right Inspiration To Transform Your Customer Experience

March 26, 2015

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  • By Samuel Stern
  • with Michael E. Gazala,
  • Dylan Czarnecki

Why Read This Report

The cultural transformation required to become a customer-obsessed company that consistently delivers great experiences takes years, and the path is strewn with obstacles and setbacks. When starting the journey, or when progress slows, the right inspiration can spark new ideas for customer experience (CX) professionals and their teams and provide timely doses of motivation. This report summarizes some of the best places to seek CX inspiration and how to match your needs with the right sources of inspiration.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

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Table of Contents

  • CX Professionals Should Continuously Seek And Share Inspiration
  • Match Your Need With The Right Source Of CX Inspiration
  • Related Research Documents