Five Concerted Steps To Maximize The Business Value Of IT

December 10th, 2013

Bobby Cameron Vice President, Principal Analyst

Eveline Oehrlich

With contributors:

Stephanie Balaouras , Nigel Fenwick , Jennie Duong

Summary

Today’s infrastructure and operations (I&O) leaders often feel like they are in a Catch-22. They are under constant pressure to lower their operating costs, yet new business expectations demand that they reinvent themselves, improve their capabilities, and add directly to the company’s bottom line. To take control in a complex world of business and IT services I&O leaders must adopt service portfolio management (SPM). Service portfolio management will help I&O leaders create a stronger service-focused IT organization that balances the demand and supply side of business groups and maximizes the business value of IT. This report defines five foundational best practices that will help I&O leaders get a head start on their service portfolio management journey.

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