Five Methods For Measuring Call Deflection From Experiences That Begin With Digital

How To Prove The ROI Of Your Digital Service Channel Investments
March 5th, 2018
With Contributors:
Sarah Dawson
and Peter Harrison


AD&D pros supporting contact centers must rein in costs without negatively impacting CX. This report provides AD&D pros with the tools to do so.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.