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For Infrastructure & Operations Professionals

Focus On Employees' Daily Journeys To Improve Employee Experience

Understanding Employee Technology Use Is The Key

April 20, 2018


Why Read This Report

You've rolled out Microsoft Office 365, SharePoint, and a host of mobile apps for employees, but adoption and satisfaction are both stubbornly low. What's missing? Often, organizations have an insufficient understanding of how employees use technologies in their daily work, leading to inappropriate decisions about the choice of technology and how to implement it so employees will find it useful. In this report, we offer infrastructure and operations (I&O) professionals a solution to this problem, grounded in psychological and organizational behavior research. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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Table of Contents

  • Improving Employee Experience Requires A Shift In Focus
  • Focus On Employees' Daily Journeys To Make The Greatest EX Gains
  • Create A Culture Of Continuous EX Improvement
  • Recommendations

  • Don't Attempt To Copy Others — Focus On Why They're Successful
  • Supplemental Material
  • Related Research Documents

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