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For Infrastructure & Operations Professionals

The State Of Remote Work, 2020

Flexible Work Is Now A Business Necessity

July 6, 2020

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Why Read This Report

The COVID-19 crisis is forcing many companies to reconsider their long-term strategies for flexible working. Remote working is now essential for business continuity and employee retention. Doing it well requires organizations to formalize a structure for remote working that mitigates its major challenges, such as outdated technology, lack of face-to-face interaction, and employee trust issues, as well as responses specific to COVID-19. This report helps technology and business leaders formalize a plan for a remote work program that fosters business growth, improves employee experience (EX), and enables continuous business operations. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're now updating it to include new survey data and interviews.

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Table of Contents

  • Businesses Can't Afford To Ignore Remote Work Anymore
  • Address Four Imperatives For A Successful Remote Work Program
  • Recommendations

  • Embed Remote Working In Your Pandemic Management Protocols
  • What It Means

  • This Remote Work Experiment Will Usher In The Era Of Flexibility
  • Supplemental Material
  • Related Research Documents

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