Trends Report

For Service-Driven Resource Organizations, PSA Is Still Here And Still Relevant

September 29th, 2010
Margo Visitacion, Vice President, Principal Analyst
Margo Visitacion Vice President, Principal Analyst
With contributors:
Phil Murphy , Adam Knoll

Summary

Organizations that can look beyond the implied meaning of "professional services automation" (PSA) tools will find that they are not just for consulting firms. While originally designed to help consulting firms address such thorny issues as demand management, resource allocation, and time and expense tracking, PSA's resource-centric functionality can also help many other types of service-driven organizations build transparency into their demand management and resource allocation practices. While PSA tools have been overshadowed in recent years by project portfolio management (PPM) tools, they are still quite relevant in firms that need to consolidate a multitude of various demands for work and that need to build visibility into their resource management needs.

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