Forecast Report

Forrester Analytics: Web Content Management Systems Forecast, 2017 To 2023 (Global)

ForecastView Document

November 15th, 2018
Jennifer Adams, Manager, Principal Consultant
Jennifer Adams Manager, Principal Consultant
Mark Grannan, null
Mark Grannan
With contributor:
Sanjeev Kumar

Summary

The digital channel is increasingly the primary — and often the only — way companies interact with their customers. As such, it's critical to provide customers with an attractive and seamless digital experience. Forrester believes a better digital customer experience can drive faster revenue growth and profitability. Web content management systems (CMSes) are a key piece of the digital experience platform ecosystem, supporting digital customer experience across a customer's journey. In this data-driven report, we examine growth in spending on web CMSes.

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