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Forrester Infographic: Lessons On Experience-Led Transformation

This Companion Piece To Our Forrester Wave™ Describes Best Practices In Experience-Led Transformation

January 6, 2020

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Why Read This Report

In "The Forrester Wave™: Global Digital Experience Agencies, Q4 2019," we evaluated 14 agencies, consultancies, and tech service providers and spoke with 48 customer references. Almost one-quarter of those references were transforming their companies from end to end, from experiences through to operations. These experience-led transformations gave them the power and budget to move their enterprises forward — to reinvent themselves to fulfill the promise and opportunity of digital business. Here's what they had to say.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

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