Report

Forrester Infographic: The State Of Digital Transformation In Financial Services, 2020

February 18th, 2020
With contributors:
Stephen Powers, Corrado Loreto, Sam Bartlett

Summary

Financial services firms are still struggling to create and execute a coherent digital transformation strategy. Customer experience and revenue growth remain the top drivers for transformation, yet technology leaders in charge of transformation are prioritizing tech and process investments over sales or marketing. They also underestimate organizational and cultural challenges to digital transformation. To achieve business objectives, financial services firms will need to flex their org structures and develop new skills — not only build a better tech foundation.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.