Report

Forrester Infographic: The State Of Government CX In Australia, 2020

December 7th, 2020
With Contributors:
Seles Sebastin
and Bill Nagel

Summary

Australian government agencies have made improvements in the customer experiences (CX) they deliver, but still have a long way to go. This infographic summarizes how Australian government agencies performed in Forrester's Customer Experience Index (CX Ind

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.