Best Practice Report

Forrester Infographic: The State Of Government CX In Australia, 2020

December 7th, 2020
With contributors:
Michael Barnes , Harley Manning , Seles Sebastin , Bill Nagel


Australian government agencies have made improvements in the customer experiences (CX) they deliver, but still have a long way to go. This infographic summarizes how Australian government agencies performed in Forrester’s Customer Experience Index (CX Index™) in 2020.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.